1. Make sure that your Smarpthone meets the minimum requirements for the App to work properly. You will find this in question 1 on this page.

2. Make sure that the App is up to date. To do this, go to your smartphone's store.

Make sure you have given all the necessary authorisations to the App in your smartphone settings.

This includes enabling the location service for Android smartphones.

Unfortunately, Android forces certain Applications using Bluetooth to activate location services. This is totally beyond our control and rest assured, we have no access to any data :).

If this message appears on the Bluetens Application, it means that the electrode cable is damaged and is no longer detected by the Bluetens.

You can buy this cable on our website for €4.90.